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Quality Customer Service Basics

We all have customers. Whether we answer student questions, lead a department, or serve lunch, all our customers want the same thing - great customer service. This workshop will use videos, classroom discussion, and small group practice to teach you the tools of customer service. Discover why your customers leave or stay. Learn four customer service principles. Develop skills for handling complaints and problems. This course is offered to all BYU personnel at no cost.


Contact

Human Resource Development
A division of Human Resource Services

Phone: 801-422-5011
Email: hrd@byu.edu

Address:
Brigham Young University
2001 JKB
Provo, Utah 84602

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