Human Resource Development

Quality Customer Service Basics

Description

We all have customers. Whether we answer student questions, lead a department, or serve lunch, all our customers want the same thing - great customer service. This workshop will use videos, classroom discussion, and small group practice to teach you the tools of customer service. Discover why your customers leave or stay. Learn four customer service principles. Develop skills for handling complaints and problems. This course is offered to all BYU personnel at no cost.

Recommended For

All staff and administrative employees, student supervisors, and student employees.

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